In 100% of cases when this happens, you’ve signed up with a different email addresses than you think.

To resolve this:

First find the right account email address by searching your email inbox for emails from Stripe with subject “Your receipt from Photo AI” and see what email they are sent to.

Then go to photoai.com and log in with that email address and you can login! If you’d then like to cancel your subscription, click the logo and click Billing in the dropdown.

Or if that doesn’t work go photoai.com/billing and log in with that email address. This is NOT the regular Photo AI login, this is specifically the login to the Stripe Customer Portal where you can self-manage your subscriptions.

Once inside there you’ll see your active subscriptions and can cancel them!