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- @levelsio

Priority

Still stuck in price page / cannot reactivate, account status still not active

Bump up my previous ticket since you closed it, Unfortunately, i still could not login, now I can go to the pricing page, but it still does not allow me to close the pricing page or click back to the main dashboard gallery page. I tried clicking my current Ultra plan, but nothing happens. I tried selecting a lower subscription, but that led me to a payment page for a different subscription, even though I already have an active Ultra subscription. I tried to go back, but that led me to a "Your account is cancelled" page. When I clicked the "reactivate" hyperlink, I got stuck again on the pricing page. I tried using Inspect Element to remove the pricing page and navigate within the main page, but nothing worked. If I refresh the page, I get stuck on the pricing page again. On the main page, when I removed the pricing page using Inspect Element, I saw a message saying "your account is cancelled." When I clicked the "Do not cancel" CTA, it led me to the Stripe billing page, which shows all my invoices as paid. I am assuming that the validation logic on the Photo AI side got confused due to my hiccup with Stripe, and the Photo AI server still counts me as inactive, so I keep getting stuck. What else should I do?

๐Ÿ“ธ Photo AI

About 21 hours ago