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URGENT! Account cancelled without my request, photos scheduled for deletion + unable to access PhotoAI.com from Mexico

Photo AI

Hi, I’m hoping you can help me with an issue with my Photo AI account.

My Max subscription/account was cancelled and partially refunded on October 5, 2026, but I never requested a cancellation or refund.

When I try to access my account, I see a message saying that my account, photos and AI models are scheduled to be deleted soon, but have not been deleted yet. I really want to keep my account, photos and AI models, and I’m worried about losing them because I haven’t been able to download everything.

I’m also unable to access PhotoAI.com at all from Mexico. The homepage shows a 403 Forbidden error on multiple phones, using both Wi-Fi and mobile data. The site only opens when I connect through a VPN to another country.

Could you please help me understand what happened, and let me know whether my account can be reactivated while keeping my existing photos and AI models intact?

I’d also really appreciate confirmation that my photos and AI models won’t be deleted while this is being looked into.

I’ve attached screenshots of the 403 error, the cancellation message and the refund receipt.

Thank you so much for your help.

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Comments1

  • Teal Mongoose

    •

    Oct 6

    I also tried to reactivate my subscription and pay the $99 again, but the payment was unsuccessful. Since PhotoAI.com is inaccessible from Mexico, I had to use a VPN connected to the United States to reach the payment page, so I’m wondering if the VPN may be causing the payment to be declined.

    I’ve attached a screenshot of the unsuccessful payment attempt as well.

    Is there another way I can reactivate my existing account without losing my photos and AI models?