Still stuck in price page / cannot reactivate, account status still not active

Bump up my previous ticket since you closed it, Unfortunately, i still could not login, now I can go to the pricing page, but it still does not allow me to close the pricing page or click back to the main dashboard gallery page.

  1. I tried clicking my current Ultra plan, but nothing happens.

  2. I tried selecting a lower subscription, but that led me to a payment page for a different subscription, even though I already have an active Ultra subscription.

  3. I tried to go back, but that led me to a "Your account is cancelled" page. When I clicked the "reactivate" hyperlink, I got stuck again on the pricing page.

  4. I tried using Inspect Element to remove the pricing page and navigate within the main page, but nothing worked. If I refresh the page, I get stuck on the pricing page again.

  5. On the main page, when I removed the pricing page using Inspect Element, I saw a message saying "your account is cancelled." When I clicked the "Do not cancel" CTA, it led me to the Stripe billing page, which shows all my invoices as paid.

I am assuming that the validation logic on the Photo AI side got confused due to my hiccup with Stripe, and the Photo AI server still counts me as inactive, so I keep getting stuck.

What else should I do?

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Status

Priority

Board

📸 Photo AI

Date

About 5 hours ago

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