Request to Clear Negative Credit Balance on My Account

Hello PhotoAI Support Team,

I’m writing about an issue with the credit balance on my account: social@foxgen.co.

In previous months, after generating images, my account seems to have accumulated a negative balance of -538 credits/points.

Last month, I had around 500 credits available, but I still couldn’t generate any images. Instead, I kept seeing a notification asking me to buy more credits or upgrade my plan. So, I was not able to use the credits that were available on my account.

This month, the negative balance is still there. Because of this, it looks like every month I effectively lose around 538 credits/points, and I can’t properly use the credits included in my plan.

Could you please check my account and clear/remove the negative balance?

If needed, you can deduct the appropriate amount from this month’s credits, but please make sure my balance no longer stays negative and that I can actually use the credits available on my account.

I’ve attached screenshots showing the current balance and the “out of credits” message.

Please look into this and fix it.

Thank you.