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Previous renders do not appear anywhere

When I first signed up I created some renders, which at the time showed under the renders tab. The ones I hearted showed under the saved tab. I did not delete any. Now that I’ve signed out and signed back in again I can’t find the previous renders anywhere.

Status: Completed5 comments

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Comments5

  • Tomato Melon

    •

    May 14, 2025

    Hi @@levelsio,

    This was never resolved. I tried to start a new thread yesterday but I may have been signed in under my Github account rather than this one. I can’t find it now. Can you refund me please, I was only able to use 10 credits because of this bug.

  • @levelsio

    Team•

    Apr 10, 2025

    Can you check if you used the same email? Accounts are tied to one email.

  • Tomato Melon

    •

    Apr 2, 2025

    I think this may be because it’s not recognising my account properly.

    I cancelled my sub because I only need it for a month. It still shows my credit count but when I try to create a new render it says please sign up.