Cancel subscription

I am writing to formally request the cancellation of my membership/subscription. I have tried multiple times to cancel it through my account, but I have been unable to do so. Each time I access my account, I am directed to payment or subscription options instead of being provided with a clear way to cancel.

I have also tried communicating with the AI support, but unfortunately, I have not been able to resolve the issue.

I am no longer interested in continuing the service and do not authorise any further charges to my account.

Please cancel my membership/subscription immediately and confirm in writing that the cancellation has been completed and that no further payments will be taken.

I am very disappointed with the difficulty I have experienced trying to cancel the service. The lack of a clear cancellation option or accessible customer support has made this process unnecessarily frustrating.

Payment details:

• Amount deducted: $14.60

• Payment date: 24 August 2026

• Payment time: Approximately 10:00 PM

• Email associated with the account: jaizleenkour9@gmail.com